• Issued:

  March 2023

• Organization:

  Coursera

• Developed by:

  Google

The Google IT Support Professional Certificate program has provided me with the essential skills required to excel in an entry-level IT role. Throughout this comprehensive course, I gained proficiency in performing crucial day-to-day IT support tasks such as computer assembly, wireless networking setup, program installations, and providing top-notch customer service. Additionally, I learned how to deliver end-to-end customer support, from identifying issues to troubleshooting and debugging, ensuring a seamless IT support experience.

Moreover, the program extensively covered crucial systems and concepts, including Linux, Domain Name Systems, Command-Line Interface, and Binary Code, equipping me with a well-rounded knowledge base. Completing this certificate signifies the successful culmination of five courses, meticulously developed by Google, which included hands-on, practice-based assessments. These courses have not only prepared me for entry-level positions in IT support but have also fostered competence in foundational skills, encompassing troubleshooting, customer service, networking, operating systems, system administration, and security.